Refund Policy

Because you are making payment for a service you have already received and are making payment for the invoice associated with that service, we do not offer refunds.

In the event that an error is made when making payment online please contact our office on 0845 450 55 11 or email .

In the event of an error and an overpayment has been made a refund to the card for the amount overpaid will be made with 72 hours of Alert Fire & Security Limited being notified.