Sales and Administrationr Charter

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Sales and Administration Charter

Sales and Administrationr Charter

Sales & Administration Charter

All our sales & administration staff have signed up to this charter to show their dedication & commitment to our customers.

The areas in which they want to show this is are:

Customer Service
Responsibilities
Integrity
Commitment
Communication
Education
Teamwork
Professionalism
Excellence

Customer Service

I always answer the phone politely and listen to our customer’s needs. The phone is always answered promptly and when I promise to ring a customer back this is done within the timescale promised.

Responsibilities

I am responsible for my actions and outcomes during my daily duties at all times.

Integrity

Whatever I promise is what I deliver and I do not intend to make promises that I cannot keep.

Commitment

I always commit 100% in whatever I do to show my commitment to the team at Alert Fire & Security and our customers.

Communication

I always address customers and colleagues in a professional manner and I always keep customers informed of their enquiry.

Education

I am willing to attend courses inside and outside of my working hours if required to help me grow in my role.

Teamwork

I am a team player and will do whatever it takes to support the team at Alert Fire & Security. I can adapt very easily in my work, if the progress isn't on schedule and help is needed I will always ask. If help is needed from other members of the team I am always there for them.

Professionalism (Sales Team)

My aim is to arrive early to my customer appointments and if I am unable to achieve this, I will contact the relevant customer to keep them informed. All the necessary paperwork is correctly completed and issued to the relevant person.