To ensure that your electronic fire/security system is working to its optimum performance, every one of our installations is backed up by a service package.  Without servicing, even the most effective equipment will deteriorate.  It is therefore important that a qualified engineer carries out regular service checks.

Choose from one of our service packages and ensure you get the most out of your electronic fire/security system.

Service Plan Options	Silver	Gold	Platinum	Non-Contract - Warranty Only
Annual Service Visits
Engineer Availability 24/7
Technical Helpdesk Telephone Support
Next Day Callout Response (4hrs for intruder alarms, next working day for CCTV & Access)
Labour Cover	Contracted Rate			Non Contract Rate
Replacement Parts Cover	Warranty Period Only

What is the warranty period on my new system?

The warranty period on parts is 12 months return-to-base from installation handover.  However, labour is only covered for 3 months.  Return-to-base repairs may temporarily reduce your premises security.

What is included under warranty?

Under warranty, all faults which occur due to defective materials or workmanship will be repaired free of charge, unless they have been caused by misuse, accidental or deliberate damage, Act of God or vandalism.

Which contract is best for me?

The Gold Plan is ideal if you want to pay a fixed cost, with nothing else to pay for the life of the contract (subject to terms and conditions).  Our Silver level of cover offers inspection visits andaccess to our callout services.  All parts and labour are charged at our contracted rate.  Access equipment is not included in any of our Service Packages.

Important information relating to monitored systems

Due to monitored electronic security systems using the telephone line, any changes made to the line must be notified in writing to Alert Fire & Security Limited prior to the changes being made.  Failure to provide this information may result in signal failure.

Cancellation Information

Annual Monitoring & Service packages are to be paid in advance.  During the first 12 months there is no cancellation option available.  However, after the first 12 months should you wish to cancel the package, either party must provide no less than 3 months written notice, unless you have chosen our No Quibble Guarantee Scheme which is a 3-year package and no cancellation option is available.

Gold Package Exclusions

• Criminal Damage/Vandalism
• Acts of God, ie Fire, Flood etc
• User error, re-training and equipment relocation.